We are looking for a proactive and highly organised Operations Associate to support the day-to-day running of our serviced apartment portfolio across London.

This role is ideal for someone independent, detail-oriented and calm under pressure, who enjoys solving problems and improving operational standards.

Responsibilities

• Coordinating property operations and guest stays
• Managing cleaner schedules and quality control
• Conducting inspections across London properties
• Handling guest communication and issue resolution
• Coordinating maintenance and suppliers
• Supporting operational systems and processes

Requirements

• Strong organisational skills
• Self-starter mentality
• Excellent communication
• Based in London
• Hospitality or property experience preferred

Compensation

Competitive entry-level salary plus performance-based bonuses linked to guest satisfaction and operational performance.

We are looking for reliable and detail-oriented cleaners to support our growing portfolio of serviced apartments across London.

Responsibilities

• Cleaning and preparing apartments between guest stays
• Reporting damages or maintenance issues
• Ensuring properties meet Hostara quality standards
• Managing linen and restocking essentials where required

Requirements

• Cleaning or housekeeping experience preferred
• High attention to detail
• Reliable and punctual
• Able to work independently

Experience in Airbnb, hotel or serviced accommodation cleaning is a strong advantage. You will be expected to travel from property to property.

We are looking for a highly responsive and organised Virtual Assistant to support evening guest communication and operational admin tasks.

This role is ideal for someone comfortable working independently and handling guest communication professionally.

Responsibilities

• Responding to guest messages and enquiries
• Supporting check-ins and issue resolution
• Coordinating with cleaners and maintenance teams
• Assisting with admin and operational tasks

Requirements

• Excellent written English
• Fast response times
• Strong organisational skills
• Comfortable using WhatsApp, Airbnb, Booking.com and Google Workspace

Hospitality or customer support experience preferred.

Hostara Homes is looking for a creative and commercially minded Part-Time Marketing Manager to help grow our boutique hospitality brand.

Responsibilities

• Managing social media content and brand consistency
• Coordinating property photo shoots and content creation
• Improving OTA listing presentation and conversion
• Supporting direct booking growth
• Assisting with website, email and brand marketing

Requirements

• Experience in hospitality, lifestyle or property marketing preferred
• Strong visual and branding instincts
• Social media and content creation experience
• Self-starter with creative initiative

This is an exciting opportunity to help shape and grow a modern London hospitality brand.